Return Policy

GINGA Return Policy  

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 
 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 
 

To start a return, you can contact us at sales@gingasportswear.com If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
 

You can always contact us for any return question at sales@gingasportswear.com 

 

Damages and issues 
 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  

 

Exceptions / non-returnable items 

 
Unfortunately, we cannot accept returns on sale items, gift cards or custom/personalized items. 

 

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 


 

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

*Please be advice that we do not process refunds on any Costume/personalized items, especially bulk orders from any team*